Refund Policy

Effective Date: 2-1-2025

At Rocky 4×4, we strive to provide high-quality aftermarket parts and accessories for Jeep® vehicles. We want you to be completely satisfied with your purchase. However, to protect our business and ensure fairness to all customers, we have established the following refund policy. By purchasing from Rocky 4×4, you agree to the terms outlined below.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• Timeframe: Refund requests must be submitted within 30 days of the purchase date.

• Condition of Product: The product must be unused, in its original packaging, and in resalable condition.

• Proof of Purchase: You must provide a valid order number or receipt.

2. Non-Refundable Items

The following items are not eligible for refunds:

• Products that have been installed, used, or modified.

• Products that are damaged due to improper installation, misuse, or neglect.

• Custom or special-order items that are made-to-order or personalized.

• Shipping costs (unless the return is due to an error on our part).

3. Return Process

To initiate a return, follow these steps:

1. Contact Us: Email us at [email protected] or call (570) 555-1234 to request a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.

2. Pack the Item: Securely package the product in its original packaging, including all accessories, manuals, and documentation.

3. Ship the Item: Ship the product to the address provided with your RMA number. You are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

4. Refund Processing

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

• Approved Refunds: Refunds will be issued to the original payment method within 7-10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

• Rejected Refunds: If the product does not meet the eligibility criteria, it will be returned to you at your expense, and no refund will be issued.

5. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately. We will cover the cost of return shipping and provide a replacement or refund, including original shipping costs.

6. Exchanges

We do not offer direct exchanges. If you need a different product, you must return the original item for a refund (following the return process above) and place a new order.

7. Restocking Fee

To cover handling and restocking costs, a 15% restocking fee will be deducted from all refunds unless the return is due to an error on our part (e.g., defective or incorrect item).

8. Damaged or Lost Returns

We are not responsible for items damaged or lost during return shipping. We recommend using a trackable and insured shipping service.

9. Final Sale Items

Certain items are marked as Final Sale and are not eligible for returns or refunds. These items will be clearly indicated on the product page.

10. Dispute Resolution

If you are dissatisfied with the resolution of your refund request, please contact us at [email protected]. We will work with you to reach a fair resolution.

11. Changes to This Policy

Rocky 4×4 reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and your continued use of the Site constitutes acceptance of the updated policy.

12. Contact Information

For questions or concerns regarding this Refund Policy, please contact us at:

• Email: [email protected]

• Phone: (570) 555-1234

• Mailing Address (Returns):
  Rocky 4×4
  [Insert Return Address]
  [City, State, ZIP Code]